Rebecca is a passionate human-centered designer who bridges the gap between people, business, and technology. Currently designing transformative experiences for IBM Consulting.
National Bank
CASE STUDIES - ENTERPRISE
Centralized 50+ enterprise standards and 4,000+ requirements across 12 subsidiaries into a single governance app, reducing documentation time by 40% and improving system stability by 22%.
While supporting CTO’s Governance & Compliance office, I led documentation design efforts that standardized internal policies and procedures across core technology teams. I built templates and workflows that reduced review time and improved consistency.
Discount Tire
Reducing Service Rep Workflows by 30% Across 1,000+ Stores Nationwide
I mapped and redesigned complex call-center and customer engagement flows. Through rapid prototyping and usability testing, I improved system clarity and reduced task steps for store employees, enhancing service speed and accuracy across retail stores.
CASE STUDIES - EDTECH
Light Blue Learning | MVP Development
My UGuide | Responsive Redesign
EduGenius | Product Redesign
A11y plugin | Add a Feature
Design
LAGNIAPPE
A collection of other design work
About
With a decade immersed in education and technology, I'm passionate about merging the two to enhance human experiences. Inspired by my diverse team at iX Baton Rouge, I focus on human-centered design, prioritizing accessibility and AI integration.
An avid iPhonographer and traveler, I seek new perspectives through the lens of culture and beauty. I am fascinated with the intersection of technology and tangible reality. Like, how did people travel before Google maps?! 😅 I’m curious to discover how technology will help us seek new perspectives in the future.
Currently, I'm privileged to be a part of an exceptional design team in Baton Rouge, where I draw daily inspiration from the collaborative efforts of diverse, empowered teams. Together, we strive to deliver real value to enterprise design, harnessing the collective power of our unique perspectives.